Treatments: The treatments you select are reserved especially
for you. Therefore if you or your guests cancel any appointment
with less than 24 hours notice we will have to charge a 100%
cancellation fee.
Changes in regulations: Members and their guests shall
observe any regulations for the use of the facilities which may
be added to and varied from time to time. The Spa reserves
the right to set aside facilities with notice for exhibitions,
conferences, photoshoots or other social events and activities.
Prices at The Spa: The Spa reserves the right to amend prices
and subscriptions. Membership prices will be reviewed on
an annual basis in September. The Spa reserves the right to
increase any direct debit payments as a result of government
increases in tax such as VAT.
Behaviour of members: We reserve the right to refuse admission
and/or cancel membership forthwith if any member shall, in
our opinion, cause a nuisance or annoyance to other members
or users of the facilities. A member whose admission is refused
and/or whose membership is cancelled shall not be entitled to
any refund of the joining fee or annual subscription.
Force majeure: Source Spa shall not be deemed in breach of
these terms and conditions by reason of delay in performing,
or failure to perform, any of the obligations in respect of these
terms and conditions. If the delay or failure was due to any
cause beyond members of the Spa’s control including, but not
limited to, acts of God, explosions, actual or suspected terrorist
attacks, floods, fire or accident, war or threat of war, sabotage
or civil disturbance, prohibitions or measures of any kind on
the part of any government, parliamentary or local authority,
import or export regulations or embargoes, or industrial actions
or trade disputes.
Residents swimming pool access and pool times: Please refer
to our current swim timetable which can be found on the
membership page on our website.
Members and children: Members are not permitted to bring
their children to use the facilities.
Young people in the Spa: Under 16s are not permitted to use
the steam room, sauna, spa bath, ice bath, treatment rooms
and gym.
Maintenance: Periodically we may need to close down certain
facilities within the Spa for routine or emergency maintenance.
In the case of routine maintenance we will advise you of
these closures via email, on our Facebook page and at Spa
Reception. In case of unforeseen circumstances we will
endeavour to minimise disruption.
Freezing your membership: You may freeze (suspend) your
membership for between one calendar month and 12 calendar
months for the following reasons: pregnancy, serious injury,
redundancy.
Liability: Source Spa and Wellness will not accept any liability
for any accident or injury (including any fatality) to any member
or guest that may occur on the premises or within the grounds
of the Spa (or hotel), other than liability which may arise from
the negligence of Source Spa and Wellness or its staff. All such
accidents must be reported immediately to a member of staff.
Personal details: We will record any personal information you
give us in line with the current GDPR laws. Members agree to
keep the Membership Department up to date with any changes
in their personal details such as email addresses, home
address and contact phone numbers.
Etiquette: Appropriate swimwear and fitness attire must be
worn at all times. All weights and equipment must be put
back after use. We supply robes, towels and flip flops. Any
inappropriate behaviour will result in you being asked to leave
by a member of the team.
Physical condition: In applying for membership, the member
warrants and respects that so far as he/she is aware, he/
she is in good physical condition and that he/she is capable
of all forms of exercise and that such exercise would not
be detrimental to his/her health. It is the member’s sole
responsibility to bring to the attention of Source Spa and
Wellness any medical condition that may present a risk to any
member in engaging in any particular activity. We ask that
all members complete a pre-activity questionnaire on joining
and are obliged to tell us of any changes in medical conditions
during their membership at Source Spa.
Safety regulations: The floor may be slippery when wet, so
please take extreme care. Enter the pool slowly using steps
as indicated on the pool plan. Prolonged stays in the sauna
or steam room are not advisable and a maximum visit of 15
minutes is required. Foot infections i.e. verrucas should be
suitably covered at all times. Water is available from water
coolers — remember to keep yourself hydrated at all times.
Before leaving the pool area it is advisable to take a cool
shower to lower body temperature.
General use: Glass must not be taken into the pool or
associated areas. All jewellery should be removed. Source Spa
and Wellness operates a no smoking policy. No running, diving
or jumping in the pool areas. Please abide by all the signage in
the Spa areas.
Hygiene: In the interest of hygiene, we insist that all bathers
shower thoroughly in the changing rooms before entering the
pool area. Poolside showers are located between the sauna
and steam room. Long hair must be tied back. You must sit on a
towel in the sauna.
Cancellation of an annual membership: A 12-month upfront
membership is non cancellable within the first 12 months of
membership. If a membership is not renewed by/on the specific
renewal date, your membership will be deemed to have lapsed
and you will not be allowed access to the Spa without payment.
If you wish to rejoin after your membership has lapsed (i.e. after
your renewal date), you may have to pay a re-joining fee.
Cancellation of direct debit payment membership: Once
you have entered a minimum 12-month contract agreement
with Source Spa and Wellness, we will accept cancellation
requests at month 10. This will ensure membership will cease
at the end of the initial minimum 12-month contract, otherwise
membership will continue automatically on a rolling monthly
basis until such time as we receive the cancellation request,
whereupon a minimum 60 days’ notice and two corresponding
payments will be due.
Subscriptions, joining fees and direct debits: In applying for
membership, the member understands that joining fees and
annual subscriptions are non refundable. Payment is made
either by single payment for the entire year or by direct debit.
Membership cards: Members must carry their membership
cards when visiting the Spa. Replacement cards are available
from Reception at a cost. Members are responsible for
their cards. Shared access with a non-member will result in
termination of membership with immediate effect.
Quality assurance: Your complete satisfaction is very important
to us. We do everything possible to get things right, but if there
is something we need to improve please tell us. Speak to a
member of staff at the time so they can put things right as
soon as possible. We have a Duty Manager on hand, willing to
help you 7 days a week between the hours of 8.30am-7pm to
resolve any problems you may encounter. If you need to raise
a concern or make a formal complaint, rest assured that we
will take things very seriously. We will deal with your complaint
professionally. We also regularly review all feedback to
continuously improve your experience with us.